Frequently Asked Questions

 

What is Carers Register?

Carers Register is a members website that allows people who are looking for carers to search through carers who have registered on the website. Carers Register covers the whole of the UK. Any employment that is established between the employer and the carer is done independently from this website. People looking for carers can also advertise on the website for a carer and have carers contact them directly using the internal website messaging system. Agencies are also able to advertise jobs on the website. Agency jobs are clearly differentiated from individual employer jobs. 

Any carers that have registered on the site are not checked or endorsed in any way by Carers Register. It is up to individual employers to check references and assess the suitability of carers when hiring a carer through this website.

Anyone can register as a carer with Carers Register and it is not limited to people with specific caring qualifications or have already had caring experience. All the qualifications and experience can be entered by the carer when registering so that employers can assess the suitability of each carer.

As well as showing the experience and qualifications of carers, it is also possible to search for carers based on distance, particular languages they speak, their fluency in English, whether they have experience in working with the LGBT community and more.

 

Why use Carers Register?

Carers Register offers many unique facilities that other similar services do not have including:

  • Ability to search for carers nationwide based on distance
  • Only current carers are displayed (any carer that has not logged in within four weeks are not shown)
  • Provides a secure system for carers and employers to contact each other without revealing personal contact details
  • Straightforward and affordable service, with no hidden charges
  • Clear and simple to use
  • Comprehensive details included for carers and jobs
  • Ability to search intelligently for carers based on their experience, languages spoken and many other criteria
 

What types of care does Carers Register cover?

Carers Register covers all types of care for people of all ages, this includes elderly care, including specialised nursing care; physical and mental disability care; care for people suffering from dementia and other types of medical illnesses such as Alzheimers, Parkinsons disease and other illnesses; care for people with sensory impairments; any other type of care that requires a carer to assist and support someone.

 

What parts of the UK does Carers Register cover?

Carers Register covers the whole of the UK.

 

Can I add my email address or telephone number to my profile?

Adding your email address or telephone number to your profile is not allowed for carers and employers as all contact is made through the website messaging system. Carers and employers can of course give their personal contact details to each other through the messaging system once they have made contact with each other. Agencies, because they are an organisation, can give all their direct contact details such as telephone numbers and email addresses. 

 

What is the difference between registering and becoming a member?

Registering on the website means creating a profile for yourself on the website. Becoming a member additionally allows extra facilities such as being able to contact employers or carers directly through the site.

Only carers can register without becoming a member. When they are registered they can create a profile and employers can then contact them directly. When a carer becomes a member this allows them to also contact employers and agencies directly. 

Employers and agencies must become a member in order to create their jobs on the site. Additionally, employers are able to contact carers directly.

 

How does the membership and payment system work?

Payment for membership is taken on a monthly basis. Each month another payment will be taken until you cancel your membership, after which no further payments will be taken. You can cancel your membership at any time. When you cancel your membership any membership features of the website will immediately be stopped. You can restart your membership at any time after you have cancelled. It is not possible to upgrade a membership, but if you are an agency, you can change the type of membership you have. If you change the membership you have your new membership type will start immediately and there is no discount for any payment made on the existing membership.

 

Is my personal information safe and can anyone else access it?

We do not reveal any contact information including your full name, postal address or email address to any other users at any time. All contact between users is carried out through our internal website messaging system. 

We also do not pass any information that we store about you to any other organisations. All your information is held securely by us and we follow security procedures as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access. Our Data Protection Registration Number is: ZA195707. Please read our Privacy Policy for more details.

 

Can I still access my account if I cancel my membership?

Yes, you can continue to login and access your account if you cancel your membership. When you cancel your membership, none of your details are removed and you can renew at any time.

 

What happens if I cancel my membership?

If you are an employer and you cancel your membership, your job profile will automatically be unpublished and you will no longer be able to send messages directly to carers. You will still be able to log on to the website and none of your profile and job information will be deleted. You will also be able to access any messages you have already sent and reply to new messages that are sent to you.

If you are a carer, no information of yours will be deleted and your profile will continue to be visible to employers as long as you have logged in within the last four weeks. You will no longer be able to send new messages to employers. You will be able to access any messages that you sent to employers or that were sent to you. You will still be able to receive and reply to new messages sent from employers. 

If you are an agency no information you have entered on the website will be deleted. Any jobs you have created that are active will be unpublished. You will still be able to access any messages that you have received and be able to continue to reply to any new messages you receive. 

 

How do I cancel my membership?

Click on the My Membership link under the My Profile menu item at the top of the page, and then click on the Cancel link.

 

How do I close my account?

To close your account please first of all cancel any existing membership. Once you have cancelled your membership, click on the Cancel Account link under the My Profile tab at the top of the page. 

When you close your account, all the information we hold on you will be deleted.

 

What can I get for free?

Carers can create their profile for free and see and respond to messages sent to them from employers. Employers and agencies cannot get anything for free.

 

How do I contact carers?

To contact a carer you must have become a member of the website as an employer. Once you have logged into the website, click on the Carers link at the top of the page and then click on the View Full Profile link for any of the carers you wish to contact. On the next page, click on the Send Message button.

 

How do I contact an employer or an agency about a job?

To contact an employer or an agency about a job you must have registered as a carer on the website and then also joined as a member (as a carer). Once you have logged into the website, click on the Jobs link at the top of the page and then click on the View Full Details link for any of the jobs you are interested in. On the job details page, click on the Send Message button, or if it is an agency job there may also be an Apply for Job link which will take you to the agency website for that job.

 

How do I hide my job?

For employers click on the My Job link in the menu, then click on the Edit button at the top of the page, scroll to the bottom of the page and click on the Unpublish button.

For agencies click on the My Jobs link in the menu, and in your list of jobs click on the Unpublish button for the job you want to hide.

 

How do I hide my carer profile?

Click on the My Profile link in the top menu, then click on the Edit button at the top of the page, now click on the Active button at the top of the next page, scroll to the bottom of that page and click Save.

 

Why isn't my carer profile showing?

Your carer profile may not be showing if it has been set to Unactive. To activate your carer profile, click on the My Profile link in the top menu, then click on the Edit button at the top of the page, click next on the Unactive button at the top of the page, scroll to the bottom of that page and Save.

If you have not logged in for four weeks in a row, your profile is automatically set to unactive.

 

Why isn't my job showing?

The main reason why your job may not be showing is because your job has been set to Unpublished, or because you cancelled your membership.

To publish your job, click on the My Job link in the top menu, then click on the Edit button at the top of the page, and finally scroll to the bottom of the next page and click on the Publish button.

 

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